Shipping and return policies for Luxul
- Shipping Info
For all pre- and post-sale enquiries, please contact firstname.lastname@example.org. All communication has to be in English.
Delivery will be made as soon as possible after your order has been accepted, and in any event within 30 days of your order. If we are unable to deliver the goods within 30 days of your order, we will inform you as soon as possible and you will be entitled to cancel the order. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
We will deliver the goods ordered by you to the adress given by you for delivery at the time you place the order.
We will bear the risk of the goods delivered to you whilst in transit. Risk of loss of or damage to the goods passes to you on delivery and you will be liable for their loss or destruction.
Products ordered from our webstore for delivery outside Sweden may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
- Return Policy
You may cancel your purchase of physical products at any time within 14 days, for any reason, beginning on the day after you receive the product(s). In this case, you will receive a full refund of the price paid for the product(s) in accordance with our refunds policy set out below.
To cancel, you must inform us clearly. We recommend the best way to do this is by emailing email@example.com. Please return the product to us immediately in the same condition you received it (at your own cost and risk). You have a legal obligation to take care of the product while it is in your possession. If you fail to do so, we may have a claim against you for compensation.
This right to cancel does not apply:
* where CDs and/or DVDs (or other such audio or audio-visual products) have been unsealed;
* to digital content, where the product, by reason of its nature, cannot be returned.
If you cancel your purchase of products within the 14-day cooling-off period, we will process the refund due to you as soon as possible and, in any event, within 14 days of the day we receive the returned product or, if earlier, within 14 days of you providing evidence of having sent back the product. In this case, we will refund the price of the product in full, including the cost of delivering the item to you via standard delivery, provided that you have taken reasonable care of it. If audio, video or software products provided to you in a separate sealed packet are opened, you may not be entitled to a refund. You will be responsible for the cost of returning the item to us.
If you seek to cancel your purchase because you claim that the product is defective or that there has been damage or error on our part, we will examine the returned product and will notify you of your refund or otherwise via email within a reasonable period of time.
In the event that we have to cancel your order after payment has been taken, we will notify you of our need to cancel your order and supply you with a refund as soon as possible.
Products returned by you because of a defect will be refunded in full, including the cost incurred by you in returning the item to us.